You must have known about the numerous benefits of an ERP system in Hong Kong by now. One of such benefits that you might get by using the ERP system is customer service. Some companies choose to customize their ERP to improve customer service. While other companies choose to install separate software called CRM to boost their customer service.
Therefore, let’s find out how we can improve our customer service with an ERP system in Hong Kong.
Features of ERP customer service module:
1. Streamlining backend business processes:
An ERP system in Hong Kong lets businesses deliver goods/services to customers faster. In addition to that, it helps in improving productivity and implementing inventory control. Moreover, a modern ERP system supports better communication with customers. It makes communication well through reliable leads, opportunities, and tracking.
2. Matching supply with demand:
A good ERP system supports both order fulfillment and fulfillment management. Other than that, it lets the users set service levels. The users can assign inventory to customer sales orders. Once everything is set for a group of customers, the ERP system can start fulfillment as per their preferences.
3. Better user experience:
Small to medium-sized businesses like yours need to focus on your customer service. With an ERP system in Hong Kong, you can provide better customer service. Your staff can provide faster and more accurate customer service. The system provides real-time details about the customers. This will enable you to engage more customers and boost your sales.
5. Get access to the information to serve the customer better:
A good ERP system in Hong Kong enables the entire team to get real-time details. It allows better distribution of information among the internal team members. In addition to that, it helps in boosting customer satisfaction.